Dr. Brita Hansen’s Blog Recap: Three Pillars of Clinical Process Improvement and Control
In a recent blog post, Dr. Brita Hansen, Chief Medical Officer at LogicStream Health, outlines the Three Pillars of Clinical Process Improvement and Control required for health systems to make a significant impact on patient care. These include: quality and safety, appropriate utilization and clinician engagement.
Hansen states it is vital for an organization to equip their teams with advanced software solutions capable of delivering highly-actionable insights in near-real-time, in order to achieve sustainable quality improvements. In turn, this allows clinicians to gain a true understanding of clinical processes and proper education on how to avoid clinical errors and care variations. With these instant insights, clinicians are able to continuously analyze and address care gaps and inefficient workflows.
Healthcare organizations are able to use these instant insights to increase their utilization and understanding of best practices. Many systems often lack the ability to identify and correct the use of obsolete tests, procedures and medications. With software empowering operational leaders to correct best practices in near-real-time, clinicians are able to understand and redirect the compliance of their departments and procedures to achieve significant savings while improving the quality of care delivery.
Hansen believes addressing and enhancing clinician engagement is the key to avoiding dissatisfaction and burnout. With the overwhelming amount of alerts clinicians receive each day, extreme fatigue is setting in causing physician burnout and opening the door for errors in care delivery. Hansen suggests designing alerts to be sent with the right information, to the right person, in the right format, through the right channel and at the right time in the workflow to increase engagement among clinicians.
When all three pillars of quality and safety, appropriate utilization and clinician engagement are combined and effectively supported by technology, they can be used as building blocks to achieve sustainable clinical process improvement and control.